Privacy Policy

Last updated: 18 October 2026

We’re Alan and Jason, and we run The Scented Candle Store as Independent Scentsy Partners. This policy explains, in plain English, what information we collect when you use our website, shop with us or get in touch, what we do with it, who else is involved and the choices you have.

Contents

1. Who we are
2. What we collect and why
3. Our website chat assistant
4. Cookies and similar technologies
5. Who we share information with
6. Information sent outside the UK
7. How long we keep it
8. Your rights
9. Changes and contact

1. Who we are

The Scented Candle Store is run by Alan and Jason, Independent Scentsy Partners, trading as JATM Global Limited, a company registered in England and Wales (company number 13312105), based in Thornton-Cleveleys, Lancashire. We are not Scentsy: we’re independent Partners selling genuine Scentsy products.

For anything in this policy, contact us at orders@thescentedcandlestore.com or on WhatsApp at +44 7440 500502.

2. What we collect and why

When you order Scentsy products through our website

The Buy buttons on our website take you to our Scentsy shop on scentsy.co.uk. Scentsy runs that checkout, takes your payment and delivers your order, under Scentsy’s own privacy policy. Because the order is placed with us as your Partners, Scentsy shares its details with us: your name, contact details, delivery address and what you ordered. We use them to help with your order, deliveries, returns and warranty claims, and to keep the business records the law requires. We never see your card details.

When you buy from our VIP sale

Our VIP sale of our own stock runs on YouMeWho. At checkout we receive your name, email address, phone number if you give it, delivery address and what you ordered. The payment provider used at checkout takes your payment, so we never see your full card details. We pack and send VIP sale orders ourselves. We share your name and address with Royal Mail to deliver your parcel, and we may email you if there’s a problem with your order or its payment.

When you contact us

If you message us on WhatsApp or by email, we use your name, contact details and what you tell us to reply and help you, including if you’d like to host a party or talk about joining Scentsy. If you join Scentsy, Scentsy handles your enrolment under its own privacy policy.

Our emails

We send our newsletter, with news, launches and offers, through Brevo to people who have signed up for it and to customers who have ordered through us. Every email has an unsubscribe link, and you can also just ask us to stop at any time. We use your email address, your name, basic details of your orders and which emails are opened, so we can send things you’ll find useful.

When you ask us to tell you when a product is available

If a product is out of stock or coming soon, its page has a box where you can ask us to email you when you can order it. We keep your email address and the product you asked about, and use them only to send you that one email. It comes from our Microsoft 365 mailbox (orders@thescentedcandlestore.com), sent through Make, the automation service we use. We delete your request as soon as the email has gone, or after 180 days if the product hasn’t become available by then. To cancel a request sooner, just email us.

When you browse our website

Like most websites, ours records technical information such as your IP address, browser and the pages you visit, to keep it secure and working. With your permission it also uses cookies for statistics and advertising (see section 4).

Reviews and social media

If you leave us a review on Trustpilot, join our VIP Facebook group or message us on social media, those companies’ own privacy policies apply to what you share there.

Our legal reasons for using your information

• To help with your order (contract): handling your order, delivery, returns and warranty claims.
• Our legitimate interests: answering your questions, keeping our website secure and working, emailing our customers about similar products (you can stop these at any time), and running and improving our business, in ways you’d reasonably expect.
• Your consent: our newsletter if you signed up for it, emails you’ve asked for when a product is available, and statistics and advertising cookies. You can withdraw consent at any time.
• Legal obligations: keeping business and tax records.

3. Our website chat assistant

Our website has a chat window where Amber, our AI shop assistant, answers questions about our products, ordering and delivery.

• What is sent: when you use the chat, the messages you type and the page of our website you have open are sent to Anthropic, the company that provides the AI, so that it can write an answer.
• Order tracking: if you ask about an order and give your Scentsy order number, our website uses that number to look up the order on Scentsy’s order tracking page. It passes only the order status, the courier’s tracking updates and what is in the order to the assistant (and so to Anthropic), never your name, address or payment details.
• How long we keep it: we keep a copy of chat conversations for up to 30 days so we can check the answers are accurate and improve them, and then delete them automatically. To stop one device sending too many messages, we keep a scrambled (hashed) version of your IP address for up to a day; we don’t store your IP address itself.
• On your device: the conversation is kept in your browser until you close the tab, so it carries on as you move between pages.
• Please don’t share personal details: the chat doesn’t need your name or contact details, so please don’t type personal or payment details into it, apart from your Scentsy order number.
• WhatsApp: if you choose to carry on the conversation with us on WhatsApp, WhatsApp’s own privacy policy applies to that conversation.

4. Cookies and similar technologies

Cookies are small files stored on your device. When you first visit, a banner asks which cookies you’re happy with. Preferences, statistics and marketing cookies only switch on if you say yes.

• Essential (always on): keep the website secure and working, remember your cookie choices and keep the chat going as you move between pages. Our hosting and security providers, GoDaddy and Cloudflare, and Jetpack (WordPress.com), which also serves our images, are part of this.
• Preferences (only if you agree): remember the products you’ve looked at, so our homepage can welcome you back and show them again. This list stays in your browser and isn’t sent to us.
• Statistics (only if you agree): Google Analytics and Jetpack statistics show us how many people visit and which pages they use. Before you choose, Google Analytics may receive a basic signal that a page was viewed, without any cookies and without identifying you.
• Marketing (only if you agree): Google Ads, Microsoft Advertising and Microsoft Clarity help us measure our adverts, show our products to people who may like them and see how visitors use the website, including recordings of how pages are scrolled and clicked.

Our pages also load fonts from Google and, on some pages, Trustpilot reviews, which means those companies receive your IP address.

Change cookie settings

You can also block or delete cookies in your browser settings, though some parts of the website may not work as well. Our Cookie Policy lists the cookies in detail.

5. Who we share information with

We never sell your information. We share it only with companies that help us run the business, and only what they need:

• Scentsy: your orders, enrolment and Scentsy’s shop.
• YouMeWho: our VIP sale checkout.
• Royal Mail: delivering VIP sale orders.
• Brevo: our newsletter.
• Microsoft (Microsoft 365) and Make (Celonis): our email, and sending the emails you ask for when a product is available.
• Meta (WhatsApp, Facebook): messages and our VIP group.
• Anthropic: our website chat assistant.
• GoDaddy, Cloudflare and Jetpack (Automattic): website hosting, security and statistics.
• Google and Microsoft: statistics and advertising, only with your consent.
• Our accountants and HMRC, when the law requires it.

6. Information sent outside the UK

Some of these companies are based outside the UK, mainly in the USA and the European Union. When your information is sent abroad, it is protected by UK adequacy regulations (for example the UK-US Data Bridge) or by standard data protection contract clauses.

7. How long we keep it

• Order records: six years, because the law requires us to keep business and tax records.
• Newsletter: until you unsubscribe.
• Chat conversations: up to 30 days.
• Requests to tell you when a product is available: until we’ve sent the email, or 180 days at most.
• Everything else: only as long as we need it for the reason we collected it, then we delete it.

8. Your rights

You have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct it, or to delete it;
• object to us using it, or ask us to limit how we use it;
• ask for it in a form you can take elsewhere;
• withdraw your consent at any time, for example by unsubscribing or changing your cookie settings.

Just email orders@thescentedcandlestore.com or message us on WhatsApp. We’ll reply within one month. For information Scentsy holds about you, contact Scentsy as well.

If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

9. Changes and contact

We’ll update this policy when anything changes, and the date at the top will show when it was last updated. Our website isn’t aimed at children.

Any questions? Email orders@thescentedcandlestore.com or message us on WhatsApp.

— Alan & Jason

The Scented Candle Store

The Scented Candle Store is run by Alan and Jason, Independent Scentsy Partners, trading as JATM Global Limited (company number 13312105), Thornton-Cleveleys, Lancashire.